Charron Smith-Marsh: Nursing Beyond the Bedside

As an IBX health coach, Charron Smith-Marsh may not see patients face-to-face; but, one thing remains the same for this nurse: she still gets to help people each day with compassionate care.

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Health Plans, Networks, and Provider Relationships Work Together for You

Learn about your health plan’s provider network and help ensure you’re getting the best care for your money.

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Independence Highlights Workforce Diversity

At Independence, we embrace our special role in the community and the diversity of our customers and employees. Diversity and inclusion are important values for our entire workforce, which is more than 50 percent multicultural. Throughout 2019, we will highlight diversity in the communities we serve. We are pleased to begin with Black History Month, sharing contributions by African Americans to our local and national health care industry.

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Volunteers Play a Pivotal Role During Races

Heather Falck and others at a recent Blue Cross Broad Street Run. As an associate at Independence Blue Cross and a lifelong runner, I’m fortunate to have unique opportunities to join the Independence Blue Streaks running club and volunteer with the Independence Blue Crew. If I’m not running a race, I try to be a race volunteer....
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Making Communities Healthier: A Nurse’s Story About Her Passion for Population Health

A photo of Katherine Hill Steiner
Independence Blue Cross (Independence) wants to Celebrate Caring by recognizing nurses who carry on the proud tradition of providing compassionate care, comfort, and security to all of us.  Do you know a nurse who delivers exceptional care and compassion every day? We want to hear about it. Submit your story by April 5 and Independence may reward that nurse through our Celebrate Caring campaign....
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Preventing Health Care Fraud: How to Stop Scammers

An older woman examines a card as she talks on the phone.
We’ve all gotten a phone call like this one: “Congratulations, you won an all-expenses-paid vacation! All we need is some information about you.” You may think you won’t be fooled by this type of too-good-to-be-true offer, but scammers have practice with “phishing,” a technique used to trick you into sharing personal information. In the case of medical identity theft,...
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Coming Together by Volunteering as a Family at The Kidney Walk

Briana and the Cunninghams, posing while volunteering at the Kidney Walk.
Briana and her family pose for a picture with Rocky Bluewinkle while volunteering at the Wilmington Kidney Walk hosted by the National Kidney Foundation Growing up, my family taught me the importance of giving back, and it always stuck with me. So, when I started working at Independence Blue Cross last February,...
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Nursing Beyond the Bedside: Charron Smith-Marsh

A photo of Charron Smith-Marsh
Independence Blue Cross (Independence) wants to Celebrate Caring by recognizing nurses who carry on the proud tradition of providing compassionate care, comfort, and security to all of us.  Do you know a nurse who delivers exceptional care and compassion every day? We want to hear about it. Submit your story by April 5 and Independence may reward that nurse through our Celebrate Caring campaign....
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Interacting with Medical Professionals

An older man lies in a hospital bed, while he and his wife listen to a doctor and nurse.
When you or a loved one need medical care, the health care providers and hospital staff you turn to for help can become your lifelines. That’s why so many people remember the names of the nurses who were in the delivery rooms when their children were born and can recite the habits and mannerisms of the providers who care for them during times of illness....
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Colonoscopy: Most Improved Cancer Screening

A mature couple sits on the couch, enjoying coffee and each other's company.
March is National Colorectal Cancer Awareness Month, and each year I am reminded of the more than 20 years I spent as a surgeon performing colonoscopies. I am struck by how much medical technology has improved for colonoscopy from the procedure’s early days in the 1980s. Both colon and rectal cancer (known together as colorectal cancer) deserve our attention,...
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My Personal Experience with Telemedicine (and Why You Should Give it a Try)

A mother sits on her daughter's bed, examining a thermometer while using the phone.
This past November, I had a sore throat and a cough that I just could not kick. I first went to an urgent care center, but a few days later, my symptoms were still persistent and I needed relief. Since it was 11 p.m. and my primary care physician (PCP) was not available, I decided to give my telemedicine benefit through MDLIVE a shot....
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Spreading the Word About Hands-Only CPR and AEDs

Jaldhi Patel instructs a fellow Temple University student in Hands-Only CPR and AED use at a Mobile CPR training on campus.
Jaldhi Patel instructs a fellow Temple University student in Hands-Only CPR and AED use at a Mobile CPR training on campus. In between classes (and sometimes even before a big biology exam) you can find Jaldhi Patel, a senior at Temple University, volunteering to help train people in Hands-Only CPR and AED use....
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Important Changes to Medigap Plans in 2020

An older couple examines a bill and their laptop while seated at the kitchen table
Medicare Supplement plans (sometimes called Medigap plans) are insurance plans that offer additional coverage to supplement the coverage provided by Original Medicare (Part A and Part B). A Medicare Supplement plan can help with some of the roughly 20 percent of out-of-pocket costs beneficiaries are responsible for after Medicare pays its share. So, many beneficiaries are glad to have the peace of mind that comes from the extra financial protection Medigap plans provide....
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