As Director of Innovation at Independence Blue Cross, Michelle uses design to solve sticky problems in health care and beyond. She loves taking a mess and making sense of it while giving people new tools and frameworks to get creative. She has been with IBX for over 15 years and previously worked with LA Weight Loss and Nordstrom, where she gained a wealth of customer experience insight. Michelle has her bachelor’s degree in Liberal Arts and her master’s in Writing Studies from St. Joseph’s University. She also teaches topics on innovation and entrepreneurship at Temple University. When she’s not drawing flip charts and ideating, Michelle spends her time in South Philadelphia with her husband and three amazing boys, who do their best to exhaust her tireless energy.