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IBX Insights

Getting Started with Your Independence Blue Cross Health Plan

By March 2, 2023October 23rd, 2023Health Insurance
A woman researches her insurance plan on the couch, as her son eats an apple alongside.

Are you ready to get started using your Independence Blue Cross (Independence) health plan? I’m here to guide you through your first steps as a new member, so you can make the most of your Independence health plan. Use this information to help you:

  • Find the care you need
  • Get personalized support
  • Save time and money

1. Register for

The first thing you should do is register for All the benefits information you need is right at your fingertips. Registration only takes a few minutes — be sure to have your member ID number handy. And if you’re a new member, you can register up to 15 days before your coverage starts.

2. Log in at

We designed with our members in mind. We put the information and tools you need most front and center on your personalized home page. 

Depending on your specific health plan, here are some of the things you can do when you log in at 

  • View, print, share, or order a new ID card
  • Find a doctor or hospital
  • Check recent claims
  • Change your primary care physician (PCP)
  • Pay a bill and see when the next one is due
  • Reach your health goals with Achieve Well-being tools
  • See important notifications and health messages
  • Access valuable programs that support your well-being support and financial health 

Check out this video that shows everything you can do on

You can also download the free IBX app for your iPhone or Android to get all of these features right from the palm of your hand.

So, the next time you need benefits information, use the self-service tools on to get the information you need quickly and easily!

3. Make your first payment

If you buy your health plan directly through Independence, you need to make your first payment before you can begin using your benefits. We offer several convenient ways to pay your bill.

Some members may need to make their first payment before they receive their member ID card(s). If you need your member ID card(s) quickly after making your first payment, log in at and select the PrintSend, or View All option under the image of your ID card.

4. Connect with us by email or text

Sign up to get personalized health screening reminders, important plan notifications, and alerts about member-exclusive savings and discounts. Visit and choose to receive messages by text, email, or both.

5. Find a doctor in your network

When you need to find an in-network doctor or other health care provider near you, our Find a Doctor tool makes it easy. Be sure to enter your location, select your health plan, and choose how you want to search (for example, by doctor name, specialty, or type of provider).

If you have a Keystone Health Plan East HMOHMO Proactive, or POS health plan, remember that you need to choose a PCP. To select or change your PCP, log in at and use the link on the home page under My Primary Care Physician.

6. Register for telemedicine from MDLIVE®

Need to talk to a doctor fast? Save time and money by avoiding the ER or urgent care when it’s not an emergency. Skip the waiting room, and talk to a doctor from home instead. With MDLIVE, you can reach a board-certified doctor by video chat or phone — anytime, anywhere in the U.S.

Use your member ID number to activate your MDLIVE account before you get sick. Once you’ve activated your account, you’re just minutes away from a virtual visit, diagnosis, and any necessary prescriptions sent to your pharmacy.

7. Achieve your health goals and save money

Your health and well-being goals are unique to you. Use our personalized Achieve Well-being tools to make it easier to reach them. Whether you’re looking to eat healthier, cope with stress better, be more active, manage a chronic condition, or just get some more sleep, Achieve Well-being can help!

Start by completing your Well-being Profile, which you can access when you log in at under the Health & Well-being menu at the top.

As a member, you also have access to member perks that can help you get fit, eat well, save money, and have fun on the cheap. Check out our member-exclusive discounts, reimbursements, and personal support.*

*Our value-added programs are not benefits and are therefore subject to change without notice.

MDLIVE is an independent company providing virtual care services for Independence Blue Cross. Copyright © 2023 MDLIVE Inc. All Rights Reserved. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product and may not be able to substitute for traditional in-person care in every case or for every condition. MDLIVE does not prescribe DEA controlled substances and may not prescribe non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Healthcare professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit

Koleen Cavanaugh

Koleen Cavanaugh is the senior vice president of Marketing and chief marketing officer at Independence Blue Cross. She is accountable for the development of the marketing strategy for group clients, consultants, brokers, consumers, and members. In this capacity, she oversees the development and execution of all direct mail, email, digital, social media and community marketing campaigns. In addition, she directs member experience strategy and measurement. Outside of IBX, Koleen is the mom of a teenage daughter. She enjoys traveling and sampling the best ice cream in every new place she visits.