ibxpress.com is the Easiest Way to Manage Your Health Plan

By October 23, 2017February 27th, 2018Health Insurance Member Resources
ibxpress.com has been updated so the features you use most often are front and center.

If you’re like me, when you visit a website, you want information and you want it fast. Who has the patience to click around looking for what they need? We don’t, and we don’t expect you to either.

So we decided to do our homework to find out how we could make ibxpress.com easier and quicker for you to use.  We analyzed both the site and our customer service calls to find out what types of information our members are looking for most often. Then we redesigned ibxpress.com with you in mind, so that the information and tools you need the most are front and center on your personalized home page.

And because we know you often need health plan information when you’re on the go or at the doctor’s office, we’ve improved our mobile site and app, too.

Do More From Your Personalized ibxpress.com Homepage

It’s quicker and easier than ever for Independence Blue Cross members to:

  • View, print, share, or order a new ID card
  • Find a doctor or hospital
  • Check recent claims
  • Change your primary care physician*
  • Pay a bill and see when the next one is due*
  • Reach your health goals with Achieve Well-being tools
  • See important notifications and health messages

Take a Quick Tour of ibxpress.com

Manage Your Health Info on the Go with the IBX App

Download the free IBX app for your iPhone or Android to get all of these features right from the palm of your hand.

Not registered for ibxpress.com yet?

If you have health insurance coverage through Independence Blue Cross, you can register for ibxpress.com — it takes just a few minutes. And if you’re a new member, you can register up to 15 days before your coverage starts.

Register for ibxpress.com today!


*This feature is only available for applicable members.

Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. If you have, or suspect that you have, a medical problem, promptly contact your health care provider.


Paula Sunshine

About Paula Sunshine

As SVP and Chief Marketing Executive at Independence Blue Cross, Paula Sunshine is accountable for the Individual Under-65 market segment. In this capacity, she is directly responsible for developing and executing all direct-to-consumer marketing and sales capabilities. In addition, Ms. Sunshine is accountable for insuring the delivery of market-competitive products and pricing as well as operational readiness for the Consumer market.


  • Avatar Judith A Maradin says:

    I need a copy of my insurance card to use before I receive a new one in the mail

  • Avatar IBX Insights Team says:

    Hi Judith,

    If you ordered a card, it should be mailed to you within 7-10 business days. If you need a copy of your ID card before your new one arrives, log into https://www.ibx.com/login, click on the “Benefits” tab at the top of the page and then select View/Print ID Card(s). Here you will have the option to:

    1. Print a temporary ID card by using the Print feature on the ID card page.
    2. Show your ID card on your smart phone by downloading our application from the Apple App Store or the Google Play Store for Andriod.
    3. Have your ID card sent to your provider, pharmacy, or a family member via email or fax. Just select the Send button, enter the email address or fax number, and click Send.

    If you experience any issues with your ID card, please don’t hesitate to submit your information to http://www.ibx.com/askibx so we can assist.

    Maureen G.