We know that staying healthy means taking care of both your body and mind. And we want to make it as convenient and affordable as possible for our members to get care, right when they need it. That’s why we’ve expanded our virtual care benefits in our 2021 individual and family health plans.* Now members will have access to 24/7 virtual care from MDLIVE® and pay $0 cost-share!
So, what is virtual care? It’s a broad term for getting care remotely from doctors and other health care professionals. MDLIVE doctors are specially trained to help treat patients over the phone, online, or through video chat. MDLIVE is a leading telehealth vendor with one of the largest virtual care networks in the U.S.
A Doctor Is Just a Click or Call Away
Skip the waiting room and use virtual care services from MDLIVE instead! Especially during the COVID-19 pandemic, our members have seen the value and convenience of having coverage for virtual care.
Our 2021 individual and family health plans* include $0 virtual care benefits from MDLIVE for telemedicine, telebehavioral health, and teledermatology services. Here’s a little more about each one:
Day or night, you request a virtual telemedicine visit through MDLIVE. Their network of board-certified primary care doctors (including pediatricians) can treat nonemergency conditions, such as:
- Sinus infections
- Pink eye
Whether you’re home, stuck at work, or traveling within the U.S., you can have a virtual visit, diagnosis, and any needed prescriptions sent to the pharmacy of your choice within minutes.
Taking care of your mental health is more important than ever. With telebehavioral health from MDLIVE, you can get 24/7 virtual care from therapists, psychologists, and psychiatrists who can help with concerns like:
- Panic disorders
Your confidential, virtual care visit can be by video chat or phone from the comfort of your home or wherever you may be.
Wait times for an office visit with a dermatologist can take weeks or even months! With teledermatology from MDLIVE, you can schedule a virtual visit with a board-certified dermatologist, who can treat more than 3,000 skin, hair, and nail conditions online, including:
- Cold Sores
- Insect bites
- Suspicious sunspots and moles
On average, patients receive a detailed diagnosis, treatment plan, and any necessary prescriptions within 18 hours of submitting their information to the doctor.
It’s Easy to Activate and Use Your MDLIVE Account
When you need to talk to a doctor, you probably want to do it as soon as possible. That’s why we encourage members to set up their MDLIVE account right away — all you need is your member ID number. Create an account for your dependents, too, so you’re ready to talk to a doctor for them.
Then when you need care, simply sign in on your computer or through the MDLIVE app from Google Play or the Apple Store. You can request an appointment for telemedicine, teledermatology, or telebehavioral health after you log in.
*Catastrophic plans are excluded.
The information below applies to all Independence Blue Cross consumer individual and family health plans, excluding Catastrophic health plans. If you have an Independence Blue Cross health plan through your employer, please check your benefits to verify your coverage and cost-sharing for virtual care services.
MDLIVE is an independent company providing telemedicine, teledermatology, and telebehavioral health services for Independence Blue Cross members.