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IBX Insights

Looking for Dr. Right?

By January 24, 2018April 12th, 2022Health Insurance Member Resources
Confident mature Hispanic female doctor warmly greets a new female patient. They are shaking hands and are smiling at one another.

Choosing a doctor can be a challenge. For a long time, we depended on word of mouth. If you needed a specialist, a friend would recommend one — and if all else failed there was always The Yellow Pages. Thankfully, we have better, more reliable options today. The IBX Find a Doctor tool helps you find a participating doctor, choose a treatment location, find an urgent care center, and learn about your health care options.

A Better Tool For Choosing Your Doctor or Hospital

The IBX Find a Doctor tool is a better way to make confident decisions about your health care. Straightforward and easy-to-use, this tool helps take the guesswork out of making decisions, like finding a new doctor or choosing the right hospital. Use it to help you find a participating doctor, choose a treatment location, find an urgent care center, and learn about your health care options.

Just type a name or specialty plus your ZIP code and go. You’ll get a list of providers and simple options to narrow your results. In addition to letting you search by name, location, specialty, or medical procedure, the IBX Find a Doctor tool can show you those providers that participate in your plan’s network.

If you’re already a member, you’ll want to log in at to see which doctors are available for your specific plan.

Here are some of the things you can find out before choosing a doctor:

  • Languages spoken, qualifications, and experience
  • Office hours including weekends and evenings
  • Location and driving directions
  • Network and hospital affiliations
  • Hospital admitting privileges
  • Patient reviews and ratings
  • Compare feature

When your doctor is unavailable and you need medical attention for a non-emergent illness or injury, you can also use the IBX Find a Doctor tool to help you find nearby retail clinics and urgent care centers. Not sure when to go to a retail clinic or urgent care center? Here’s an easy guide to help you know where to go for care.

Feel Confident When Choosing a Hospital

If you need to choose a hospital for an upcoming procedure, the IBX Find a Doctor tool can help. You can find hospitals that are nationally recognized for their expertise and value in a particular specialty, including bariatric surgery, cardiac care, knee and hip replacement, maternity care, spine surgery, and transplants. Simply filter your search by the Blue Distinction® specialty. Blue Distinction Centers are recognized for their expertise, while Blue Distinction Centers+ are recognized for their expertise plus their ability to offer more cost-effective care.

Search For Doctors and Hospitals on Your Smartphone

You can access the IBX Find a Doctor tool and many other tools on right from the palm of your hand. Download the IBX app for smartphones and you can search for doctors, hospitals, and urgent care centers, view your ID card, check your benefits, and update your personal health record.

Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. If you have, or suspect that you have, a medical problem, promptly contact your health care provider.


Paula Sunshine

Paula Sunshine is senior vice president and chief marketing executive at Independence Blue Cross. She oversees all commercial and consumer marketing activities, including digital assets such as and the IBX mobile app. Ms. Sunshine earned a bachelor of arts degree in mathematics from Emory University and a master of business administration from the Wharton School at the University of Pennsylvania.