Your condition may not be an emergency, but you need to talk to a doctor. In the past, if you couldn’t see your doctor, your options may have been limited to an urgent care center or the emergency room. Either one costs you more in time and money. Plus, both options may cause you to miss work, interrupt a trip, or sit in a waiting room with other people who are sick.
That’s where telemedicine comes in.
Telemedicine means you can have an appointment with a doctor, any time of day or night. Most Independence Blue Cross health plan members have coverage for telemedicine from MDLIVE, an independent company. And a telemedicine visit typically costs the same or less than a primary care doctor visit.
Talk to a Doctor by Phone or Video Chat
So, how does telemedicine work? Once you activate your MDLIVE account, it’s fast and easy to connect with an MDLIVE doctor by phone or through video chat. MDLIVE’s team of doctors are board-certified, experienced, and professionally trained to treat many non-emergency conditions.
You can choose to have your appointment by video chat using a computer, tablet, or smartphone or over the phone. Regardless of where you are in the U.S. or what time of day it is, you’re just minutes away from talking to a doctor, getting a diagnosis, and having a prescription called in to your pharmacy (if the doctor feels it is necessary and appropriate).
You can use telemedicine to get treatment for conditions like:
- Cold and flu
- Ear problems
- Pink eye
- Respiratory problems
- Sinus infection
- Sore throat
Create an account for your dependents, too, so you’re ready to talk to a doctor for them. Pediatric doctors are available to treat children.
Our Members Are Saying Great Things About Telemedicine!
Independence Blue Cross offers coverage for telemedicine to make it as easy as possible for members to get high-quality, convenient, and affordable care. And they’ve been sharing their positive feedback about telemedicine with us! Here are some of their favorite things about MDLIVE:
- Low wait times (often just minutes)
- Having a prescription called in after visit
- Avoiding doctor offices during peak illness seasons
- Convenience of calling anytime, from anywhere in the U.S.
Activate Your Account Before You Need It
When you need to talk to a doctor, you probably want to do it as soon as possible. That’s why we encourage members to set up their MDLIVE telemedicine account before they get sick. It’s quick and easy to register!
If you’re an Independence Blue Cross health plan member, simply text IBX to 635-483 to set up your account. Sophie, a virtual assistant, will help you activate your account by asking a series of questions. Just be sure to have your member ID number handy.
Then, when you need to talk to a doctor, simply sign in on your computer or through the MDLIVE app from Google Play or the Apple Store. After your visit, you’ll receive discharge instructions and you can request that an update be sent to your doctor.
Other Telemedicine Options
Some health plan members may also have coverage for other telemedicine services, for example, Penn Medicine OnDemand. Be sure to check your benefits to see what options are available to you. You may also be eligible for telemedicine through your physician office, if available.
Some employer health plans do not include coverage for telemedicine services. Check your benefits booklet to determine if telemedicine is available for you.