We want to make it as convenient and affordable as possible for our members to stay in good physical and mental health. That’s why our health plans include virtual care benefits from Teladoc Health (Teladoc). Independence Blue Cross (IBX) members have access to talk to a board-certified doctor or behavioral health professional for non-emergencies. You’ll save money and avoid long wait times since you can see a doctor within minutes.
If you’re enrolled in a 2024 IBX individual or family health plan, you have a $0 cost-sharing for a Teladoc visit!* Be sure to refer to your benefits summary to see how virtual care is covered under your health plan.
Services Available to IBX Members from Teladoc
Teladoc offers a large network of U.S. board-certified doctors and behavioral health professionals who are trained to treat patients over the phone or through video chat for non-emergency health needs.
Most IBX members have access to the services listed below. If you have an IBX health plan through your employer, please check your benefits to verify your coverage and cost-sharing for virtual care services.
Teladoc General Medical
Talk to a board-certified doctor 24/7 for non-emergency conditions, such as coughs, cold and flu, urinary tract infections, sinus pain, pink eye, and more. You’ll get a diagnosis and, when needed, the doctor can send a prescription right to your pharmacy of choice.
Get convenient and reliable skincare from a licensed dermatologist for a wide range of conditions. You can use your Teladoc account to request a dermatology consult, complete a short form, and upload images of your skin issue so a dermatologist can review and provide a diagnosis and treatment plan.
Teladoc Mental Health Care
Talk to a board-certified psychiatrist, licensed psychologist, or licensed therapist from the Teladoc network by phone or video chat. Their network of behavioral health professionals can help with concerns like anxiety, depression, grief, work pressures, and more, and you can build an ongoing relationship with a provider of your choice.
Get Started with Teladoc Today
Don’t wait until you’re sick. Set up your Teladoc account today so it’s ready to use when you need it. Register using one of the following:
You can schedule an appointment for a particular time or request an on-demand visit for a more urgent need. You’ll have the option to have your visit by phone or video chat. You can also request an interpreter who knows your language, including American Sign Language (ASL), or invite a loved one to attend your virtual doctor visit, even if they’re in a different location.
We hope that having affordable, high-quality care from Teladoc makes it easier for you and your family to stay healthy.
*Cost-sharing may apply for Catastrophic and HSA-qualified health plans.
If you have an Independence Blue Cross health plan through your employer, please check your benefits to verify your coverage and cost-sharing for virtual care services.
Teladoc Health and the practitioners accessible through Teladoc Health are independent companies and contractors not affiliated with Independence Blue Cross. Please consult a physician for personalized medical advice. Always seek the advice of a physician or other qualified health care provider with any questions regarding a medical condition.