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IBX Insights

What You Need to Know About Medicaid Redetermination

By May 31, 2023November 30th, 2023Health Insurance Member Resources
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If you or someone you know has Medical Assistance or Medicaid coverage, you may need to renew your coverage to make sure you are still eligible. This is a process called Medicaid Redetermination. If you are no longer eligible, don’t worry — Independence Blue Cross (Independence) can help!

During the Public Health Emergency, the Families First Coronavirus Act of 2020 protected Medicaid recipients from being disenrolled from Medicaid, even if they were no longer eligible.

In May, the Commonwealth of Pennsylvania will start to redetermine eligibility for its Medicaid recipients. Some people may still be eligible to stay on their Medicaid plan, and others may lose their Medicaid coverage.

What Should Medicaid Recipients Do?

If you currently have a Medicaid plan, you will be receiving (or may have already received) a renewal letter in the mail. Be sure to follow the instructions in the letter and complete your renewal on time.

There are several ways you can complete your renewal:

  • Online at
  • Using the myCOMPASS PA mobile app
  • Calling 1-877-395-8930 (or 215-560-7226, if you live in Philadelphia)

If You Are Losing Coverage, We Can Help!

If you are no longer eligible for Medicaid, make sure you are covered for any unexpected medical costs. As a Keystone First parent company, Independence is the leading health insurer in Southeastern Pennsylvania. With Independence, you get:

  • The strongest provider network in the area, including most Keystone First doctors and hospitals
  • $0 preventive care for adults and children
  • $0* virtual care — request an appointment with a doctor, behavioral health counselor, or dermatologist 24/7
  • Money back for your healthy habits

See If You Qualify for $0 Health Insurance

Depending on your household income, you may be eligible to enroll in a health plan for as little as $0 a month. Stay healthy without worrying about the high cost of health care.

We know this might be a confusing time for people who are losing their Medicaid coverage, but you don’t have to make decisions alone. Call Independence at 1‑844‑464‑2583 (TTY: 711) to speak with a licensed agent. They can see if you qualify for $0 health insurance and help you find a plan that is right for your needs and budget. You can also visit to learn more.

Don’t miss your enrollment window. Act today!

See If Your Children Qualify for CHIP

Children younger than 19 may qualify for health insurance through the Children’s Health Insurance Program (CHIP). Learn more at

*Catastrophic and HSA-qualified plans are excluded from this benefit.
IBX Insights Team

The IBX Insights Team is here to provide tips on using your health insurance and living a healthy life.