At Independence Blue Cross, we’re committed to the health and well-being of our members. To help your employees stay healthy, we offer virtual care benefits through Teladoc Health (Teladoc) to ensure they have 24/7 access to quick and convenient options for non‑emergency care.
Members can also get virtual care with their in‑network primary care physician (PCP) or any specialists if they offer a telemedicine option. Many virtual care services are available at a reduced cost‑share.1
Members who take advantage of virtual care benefits experience lower medical costs, decreased absenteeism, and reduced emergency room (ER) and urgent care center visits for non‑emergencies.
Below are the options available to your employees for virtual care:
Members can use telemedicine services to help diagnose and manage a wide range of everyday conditions like flu, pink eye, sore throat, bug bites, food poisoning, and more:
- Teladoc General Medical — Members have 24/7 access to board-certified doctors for less than the cost to visit an urgent care center or emergency room. With virtual visits available in several languages through an interpreter, including American Sign Language (ASL), physicians can provide a diagnosis, initiate treatment, and write prescriptions, as appropriate, via phone or video. And with the Caregiving feature, members can request three‑way visits to help them manage their loved ones’ care.
- PCP or specialist — If your employee’s PCP or specialist offers a telemedicine option, they can get virtual care through these providers and pay a reduced cost‑share.
We offer the following services to support members’ behavioral health care needs wherever they are in their journey.
- Teladoc Mental Health Care — Members can speak with board‑certified psychiatrists and licensed psychologists or therapists by phone or video from wherever they feel most comfortable. This service can address concerns like anxiety, depression, grief, work pressures, and more. In addition, if their behavioral health providers offer telebehavioral health, members can visit these providers virtually.
- Mental Health Coaching by Teladoc — For members who need additional support on their behavioral health journey, Mental Health Coaching offers proven approaches and dedicated support for stress, depression, insomnia, and more. This self‑paced program includes a coach to help members reach their goals.
Through Teladoc Dermatology, your employees can receive convenient and reliable skincare from a licensed dermatologist for a wide range of conditions without the wait. They simply log in to their Teladoc account, request a dermatology consult, complete the intake form, and upload digital images of their skin issue. They will receive a response through the online message center within two business days.
(Telenutrition is available to fully insured clients only)
Members can use their nutrition counseling benefit to receive up to six one‑on‑one virtual visits at no additional cost. Members have the option of seeing an in‑network registered dietitian or a nutrition counselor via HUSK Nutrition, available through the HUSK Marketplace, to access personalized virtual nutrition counseling.2
Focused Care
Teladoc Hypertension and Teladoc Diabetes Management programs (formerly Livongo) offer individualized, data‑driven assistance with hypertension and diabetes, improving outcomes and supporting members as they move through their daily lives.
Get started
To help your employees understand and start using their virtual care benefits, please share this flyer with them.
Tisha Vincent is a Senior Product and Capability Manager at IBX and currently manages the company’s Virtual Care Strategy for all of IHG’s lines of business.
She has been an associate at IBX for 11 years, and is most passionate about finding innovative solutions that help provide more access and quality care to consumers. During the initial onset of the COVID pandemic Tisha played a key role in expanding care to our members, and continues to reinforce the need for these solutions today. She also continues to work on expanding traditional brick and mortar solutions to support employer and member needs as we navigate a hybrid‑work environment world.
Tisha was born and raised in the Philadelphia area and earned a Masters in Marketing from Drexel University’s LeBow College of Business with a focus in Product Management. She resides in Jenkintown, PA with her husband and four‑year‑old twins!
At IBX, we believe everyone should have the same chance to live a longer, healthier life. We invite our members to help make that vision a reality. Please join us for our 2024 Independence Health Equity Summit.
Tackling the mental health stigma with Lane Johnson
Listen to Philadelphia Eagles All‑Pro offensive lineman Lane Johnson share details about his mental health journey on a special edition of IBX: The Cover Story podcast.
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1 Cost-share is $0 after deductible for HSA plans.
2 Six nutrition counseling visits are covered as a part of standard large group fully insured plans. Telenutrition counseling visits through HUSK Nutrition are included in this six-visit limit.
This content was originally published in the Independence Insider email newsletter.
